Prices and Payment
All prices are in £ sterling. We accept payment by most major credit and debit cards via our Paypal Checkout system. Payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods. We do not charge your credit or debit card until we have dispatched your order.

We cannot guarantee delivery times but we aim to deliver within 5 working days.

Delivery Costs
The delivery costs for all Susan George Naturally products are a flat fee of £2.95 for the first 3 items and 0.95 for each additional item. Delivery is by Royal Mail 1st class post.
Delivery costs for all Susan George Photography products are included within the purchase price

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the “Add to Basket” button shown on each product page. When you place an order to purchase a product, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.

You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification, perishable goods or goods that by their nature cannot be returned, video, DVD, audio or software products and the item has been unsealed, newspapers, periodicals or magazines. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.

After-Sales Services and Guarantees
If you are not satisfied with your product, please return the goods within 7 days the original packaging and unopened for a refund.

Customer Service
Any complaints regarding the goods or services supplied should be made to:

Statutory Rights
These Terms and Conditions do not affect any of your statutory rights.

VAT Registration
Our VAT number is:

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